Help Desk

Get answers
to all your questions


Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Existing customers

Access your account for easier troubleshooting.

Why is progressive 100% online?

The reason is simple. Progressive offers a 100% online car insurance solution suited to people who like the convenience of online self-service with 24/7 support and the savings that come with having no call centres and less overheads. This is another way we offer car insurance more efficiently to help lower the cost of our car insurance.

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We offer general advice only. Consider our PDS before deciding about this insurance.
Insurance Administered by PD Insurance Agency Pty Ltd (ABN 28 615 752 193) as an Authorised Representative (AR. No. 001249827) of the insurer, Progressive Direct Insurance Company (ARBN 140 389 528 AFSL No. 342 902).
Progressive’s registered office: Level 2, 697 Burke Road Camberwell VIC 3124

Copyright 2009 - 2017. Progressive Direct Insurance Company. All Rights Reserved.