Help Desk

Get answers
to all your questions


Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Existing customers

Access your account for easier troubleshooting.

How do I retrieve my login information?

In the event you've forgotten your password, simply enter your email address and leave the password field blank. Then select 'Click Here' on the first help link and your password reset will be emailed to the address we have on file.

If you are having difficulties with your email address, please click on the second help link and provide your surname, primary phone number and driver's licence number for further assistance.

Click here to update your login details now.

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We offer general advice only. Consider our PDS before deciding about this insurance.
Insurance Administered by PD Insurance Agency Pty Ltd (ABN 28 615 752 193) as an Authorised Representative (AR. No. 001249827) of the insurer, Progressive Direct Insurance Company (ARBN 140 389 528 AFSL No. 342 902).
Progressive’s registered office: Level 2, 697 Burke Road Camberwell VIC 3124

Copyright 2009 - 2017. Progressive Direct Insurance Company. All Rights Reserved.