Help Desk

Get answers
to all your questions


Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Existing customers

Access your account for easier troubleshooting.

How do I report a claim?

Simply login to your online account, click 'Lodge a Claim' to insert your claim details and press submit. Once that's done, one of our claims officers will contact you to talk you through next steps. If you have an urgent claim matter, call our claims team on 1300 CLAIMS (252 467)

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We offer general advice only. Consider our PDS before deciding about this insurance.
Insurance Administered by PD Insurance Agency Pty Ltd (ABN 28 615 752 193) as an Authorised Representative (AR. No. 001249827) of the insurer, Progressive Direct Insurance Company (ARBN 140 389 528 AFSL No. 342 902).
Progressive’s registered office: Level 2, 697 Burke Road Camberwell VIC 3124

Copyright 2009 - 2017. Progressive Direct Insurance Company. All Rights Reserved.