Help Desk

Get answers
to all your questions


Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Existing customers

Access your account for easier troubleshooting.

How do I get a quote & add a vehicle to my policy?

  • Login to your online account using your email address and password
  • On the ‘MyProgressive’ page choose 'Add/Update Vehicle' and pick the date for your change (either today or tomorrow) and click Next
  • Choose 'Add Vehicle'
  • Fill in the 2 pages of new vehicle and cover information then click ‘Continue’ to see a summary screen
  • Review price (for insuring new car for balance of policy) and determine whether you wish to proceed
  • Click ‘Continue’ to see updated billing information
  • Select 'No' for the question 'Would you like to make any additional changes to your policy?'
  • If you would like to make the change active and generate the proper documents, click 'Submit Changes' or you may click 'Cancel Changes' to void the transaction.

Please note: Your credit card may have to be authorised for an immediate payment should the change cost more. You will know your change is done when a revised Certificate of Insurance is generated, which will be available on the ‘MyDocuments’ page

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Progressive Direct Insurance Company
ABN: 28 140 389 528 AFSL: 342 902

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