Help Desk

Get answers
to all your questions

Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Existing customers

Access your account for easier troubleshooting.

How can I trust Progressive to repair my car after a claim?

As a new brand in the Australian market, we acknowledge you may need reassurance that we are a credible company with good intent.

Insuring and repairing cars since 1937, Progressive is a large global car insurance specialist with over $15 billion in annual motor vehicle insurance premiums. We value our brand and aim to provide high quality experiences for each of our customers.

For each completed claim, we send a survey to the policyholder and we publish these results on our website. See the link to review for yourself how we manage claims for our customers.

About Progressive

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Progressive Direct Insurance Company
ABN: 28 140 389 528 AFSL: 342 902
Registered Office: Level 2, 697 Burke Road Camberwell VIC 3124

Copyright 2009 - 2015. Progressive Direct Insurance Company. All Rights Reserved.