Help Desk

Get answers
to all your questions

Got a question about your policy? What about online payments or how to add extra cover? Well, you came to the right place. Progressive’s Help Desk provides comprehensive responses to all of your questions – saving you the time of sending an email or making a phone call.

Existing customers

Access your account for easier troubleshooting.

How can I trust Progressive to repair my car after a claim?

As a new challenger brand in the Australian market, we acknowledge you may need reassurance that we are a credible company with good intent.

Insuring and repairing cars in Australia since 2009, Progressive values our brand and aim to provide high quality experiences for each of our customers.

For each completed claim, we send a survey to the policyholder and we publish these results on our website. See the link to review for yourself how we manage claims for our customers.

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We offer general advice only. Consider our PDS before deciding about this insurance.
Insurance Administered by PD Insurance Agency Pty Ltd (ABN 28 615 752 193) as an Authorised Representative (AR. No. 001249827) of the insurer, Progressive Direct Insurance Company (ARBN 140 389 528 AFSL No. 342 902).
Progressive’s registered office: Level 2, 697 Burke Road Camberwell VIC 3124

Copyright 2009 - 2017. Progressive Direct Insurance Company. All Rights Reserved.